Post by Kilarin on Nov 27, 2007 11:05:58 GMT -5
I just wanted to pass on a bit of praise for DiskUs. Especially in light of the recent revelation that some e-book dealers are apparently scam-charging people. <linky>
Of course, this scam could happen through virtually any kind of service. I just had to change credit cards recently because of fraudulent charges that appeared to have come from a web business I had never heard of or done business with. It's pretty easy to send out fraudulent charges in this day of electronic consumerism. But it's a darn shame to see that it happened to hit e-books, an industry that is fighting so hard to grow right now.
BUT, the point of this post was, I have always had unbelievably good service from DiskUs. Simply some of the best customer service I have ever experienced. I once lost a book I had purchased from them when I had a hard drive crash. I thought the book had been backed up, it hadn't. I didn't notice the loss until MANY MONTHS after the purchase, way outside the "warranty" multiple download time. I sent an email to DiskUs, and the reply was a new copy of the book. They didn't have to do that. They would have been entirely within their legal rights to tell me to go purchase a new copy. But they didn't. They went the extra mile.
Once I ran into a problem with the company that DiskUs was using to process credit cards. Please note, the problem was NOT DiskUs' fault. They were in no way responsible for it. The problem was entirely with the company that was processing the credit card. I complained, and the response from DiskUs floored me. Not only was I not ignored, but they scrambled immediately to see that the other company corrected the problem, AND, informed me that if the other company would not correct the problem, they would switch to using a different service.
They went even further than that to make certain I was happy. They offered me a free book to make up for my "trouble". Remember, this problem wasn't THEIR fault, and they had already done much more than I expected by forcing the other company to fix the problem. Yet they still went even further to ensure I was a happy customer.
I can not recommend DiskUs Highly enough. In a day and age when customer service is at the bottom of the list of priorities for most companies, DiskUs still strives to offer the absolute best in customer care. And since they sell Xaa's books, you can't go wrong with them. Great books from a great company!
www.diskuspublishing.com/jimfarris.html
Of course, this scam could happen through virtually any kind of service. I just had to change credit cards recently because of fraudulent charges that appeared to have come from a web business I had never heard of or done business with. It's pretty easy to send out fraudulent charges in this day of electronic consumerism. But it's a darn shame to see that it happened to hit e-books, an industry that is fighting so hard to grow right now.
BUT, the point of this post was, I have always had unbelievably good service from DiskUs. Simply some of the best customer service I have ever experienced. I once lost a book I had purchased from them when I had a hard drive crash. I thought the book had been backed up, it hadn't. I didn't notice the loss until MANY MONTHS after the purchase, way outside the "warranty" multiple download time. I sent an email to DiskUs, and the reply was a new copy of the book. They didn't have to do that. They would have been entirely within their legal rights to tell me to go purchase a new copy. But they didn't. They went the extra mile.
Once I ran into a problem with the company that DiskUs was using to process credit cards. Please note, the problem was NOT DiskUs' fault. They were in no way responsible for it. The problem was entirely with the company that was processing the credit card. I complained, and the response from DiskUs floored me. Not only was I not ignored, but they scrambled immediately to see that the other company corrected the problem, AND, informed me that if the other company would not correct the problem, they would switch to using a different service.
They went even further than that to make certain I was happy. They offered me a free book to make up for my "trouble". Remember, this problem wasn't THEIR fault, and they had already done much more than I expected by forcing the other company to fix the problem. Yet they still went even further to ensure I was a happy customer.
I can not recommend DiskUs Highly enough. In a day and age when customer service is at the bottom of the list of priorities for most companies, DiskUs still strives to offer the absolute best in customer care. And since they sell Xaa's books, you can't go wrong with them. Great books from a great company!
www.diskuspublishing.com/jimfarris.html
